Return & Refund
Last updated: 21/06/2026
Tegara Marketplace is an online marketplace operated as part of Tegara.net Classified Ads, connecting customers with approved independent sellers.
Tegara Marketplace provides the platform that allows customers and sellers to connect. Products are sold and fulfilled by independent sellers who are responsible for their products, order processing, delivery, returns, and customer obligations.
Orders
When you place an order through Tegara Marketplace, your purchase is made with the seller who listed the product.
Before completing a purchase, customers should review the product details, seller information, delivery information, and any applicable terms provided by the seller.
Delivery times, shipping methods, and any applicable charges will be clearly stated on the product listing or during the purchasing process.
The seller is responsible for processing the order, preparing the item, arranging delivery, and providing accurate order information.
Delivery Issues
If you experience an issue with your order, delivery, or product, you can contact the seller directly using the contact information provided.
Alternatively, you can contact Tegara Marketplace at:
Our support team can contact the seller on your behalf and help facilitate communication to resolve the issue.
We will review concerns on a case-by-case basis and assist both customers and sellers in reaching a suitable resolution.
Returns & Refunds
Returns and refunds are handled by the seller responsible for the product.
Customers should contact the seller first regarding return requests, faulty products, incorrect items, or refund enquiries.
If you require additional assistance, Tegara Marketplace can help by contacting the seller on your behalf and supporting communication between both parties.
Product Warranty & Consumer Rights
Sellers are responsible for ensuring that products they sell comply with applicable UK consumer protection laws.
Where applicable, sellers must provide customers with their legal rights relating to faulty, incorrect, or misrepresented products, including any required warranty or guarantee obligations.
Customers should contact the seller regarding warranty claims, repairs, replacements, or product-related issues.
Tegara Marketplace does not provide product warranties directly, as products are supplied by independent sellers.
Seller Responsibilities
Sellers must provide accurate product information, honour their customer obligations, handle returns appropriately, and comply with applicable laws and regulations.
Tegara Marketplace may review seller performance, customer complaints, and marketplace activity to maintain a trusted shopping environment.
Contact Us
For assistance with an order, return, or marketplace enquiry:
Email: support@tegara.net
Tegara Marketplace